92c2068a-166e-495d-bc39-5126b0fa86db beie director@blueeyesintelligence.org 10.35940/ijrte.E5289.019521 L P Willcocks, M Lacity and A Craig. The IT function and robotic process automation. The Outsourcing Unit Working Research Paper Series. 2015; 1-38.IRPA Institute for Robotic Process Automation 2014. Introduction To Robotic Process Automation. Available at: http://irpaai.com/what-is-robotic-process-automation/The Financial Express. 2016. Available at: http://www.financialexpress.com/opinion/robotic-process-automation-the-next-big-disruption/344032/M C Lacity and L P Willcocks. Robotic Process Automation: The Next Transformation Lever for Shared Services. London School of Economics Outsourcing Unit Working Papers. 2015; 7.10.1016/j.compind.2019.103162R Syed, S Suriadi, M Adams, W Bandara, S J Leemans, C Ouyang, AH ter Hofstede, I van de Weerd, MT Wynn, H A Reijers. Robotic Process Automation: Contemporary themes and challenges. Comput Ind. 2020; 115.S Seasongood. Not just for the Assembly Line: A Case for Robotics in Accounting and Finance. Financ Executive. 2016; 31-39.10.1007/978-3-319-63820-1A Burgess. Associated technologies. In: The Executive Guide to Artificial Intelligence. Palgrave Macmillan. 2018.10.1007/978-3-319-75352-2_9M C Lacity and L P Willcocks. Innovating in Service: The Role and Management of Automation. Dynamic Innovation in Outsourcing. 2018; 269-325.M C Lacity, M. C. and L P Willcocks 2016. A new approach to automating services. MIT Sloan Manage Rev. 2016; 58, 41-49.M C Lacity and L P Willcocks. What knowledge workers stand to gain from automation. Harvard Bus Rev. 2015; 19.M C Lacity and L P Willcocks. Robotic Process Automation: Mature Capabilities in the Energy Sector. The Outsourcing Unit Research Paper Series Paper. 2015; 1510.1057/s41266-016-0016-9L P Willcocks, M C Lacity and A Craig 2017. Robotic process automation: strategic transformation lever for global business services?. J Inform Technol Teaching Cases. 2017; 7, 17-28.Dobson. Robots vs Humans: collaboration or competition?, News & insights, Voice of the Workforce, AI & Robotics, Technology. Available at https://www.networkerstechnology.com/VoW_RPA. 2017.10.1177/0894439317698637P K McClure 2018. "You're fired," says the robot: The rise of automation in the workplace, technophobes, and fears of unemployment. Soc Sci Comput Rev. 2018; 36, 139-156.10.1016/j.socscimed.2009.06.029S A Burgard, J E Brand and J S House. Perceived job insecurity and worker health in the United States. Soc Sci Med. 2009. 69, 777-785.10.1093/esr/jcm042M Erlinghagen. Self-perceived job insecurity and social context: A multi-level analysis of 17 European countries. Eur Sociol Rev. 2008; 24, 183-197.C Boulton. What is RPA? A revolution in business process automation. Computer World Hong Kong. 2017.10.1007/978-3-319-95273-4_2M Schmitz, C Dietze and C Czarnecki. Enabling digital transformation through robotic process automation at Deutsche Telekom. Digitalization Cases. 2019; 15-33.K N Kumar and P R Balaramachandran. Robotic Process Automation-A Study of The Impact on Customer Experience In Retail Banking Industry. Journal of Internet Banking and Commerce. 2018; 23, 1-27.10.2308/acch-52466L A Cooper, D K Holderness, T L Sorensen and D A Wood. Robotic Process Automation in Public Accounting. Account Horiz. 2019; 33, 15-35.H P Fung. Criteria, use cases and effects of information technology process automation (ITPA). Adv in Robotics & Automation. 2014; 3, 1-1110.1057/palgrave.ejis.3000589G Walsham. Doing interpretive research. Eur J Inform Syst. 2006; 15, 320-330.P Hallikainen, R Bekkhus and S L Pan. How OpusCapita Used Internal RPA Capabilities to Offer Services to Clients. MIS Quarterly Exec. 2018; 17.C Perez & F Martin. Digitalisation and Artificial Intelligence: The New Face of the Retail Banking Sector - Evidence from France and Spain. Working papers. 2018.M C Lacity, L P Willcocks and A Craig. Service automation: cognitive virtual agents at SEB Bank. The Outsourcing Unit Working Research Paper Series. 2017.10.1057/jittc.2015.17M C Lacity and L P Willcocks. Rethinking legal services in the face of globalization and technology innovation: the case of radiant law. J Inf Tech. 2016; 6, 15-22.