4fac12db-f381-411e-91dc-733f35252733 beie director@blueeyesintelligence.org 10.35940/ijrte.D8154.13041124 10.1108/09604520310476490Santos, J. (2003). E-service quality: A model of virtual service quality dimensions. Managing Service Quality, 13(3), 233-246. Emerald Group Publishing. Doi: https://doi.org/10.1108/0960452031047649010.1108/03090560910976456Herington, C., & Weaven, S. (2009). E-retailing by banks: E-service quality and its importance to customer satisfaction. European Journal of Marketing, 43(9/10), 1220-1231. Emerald Group Publishing. Doi:https://doi.org/10.1108/0309056091097645610.1108/17566690910971445Ladhari, R. (2009). A review of twenty years of SERVQUAL research. International Journal of Quality and Service Sciences, 1(2), 172-198. Emerald Group Publishing. Doi: https://doi.org/10.1108/1756669091097144510.1109/IS.2006.348422Kardaras, D., & Karakostas, B. (2006). E-service adaptation using fuzzy cognitive maps. In 2006 3rd International IEEE Conference Intelligent Systems (pp. 227-230). IEEE. Doi: https://doi.org/10.1109/IS.2006.34842210.1016/S0022-4359(01)00041-0Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203-220. Elsevier. Doi: https://doi.org/10.1016/S0022-4359(01)00041-010.1007/s10462-022-10355-6Gu, X., Han, J., Shen, Q., & Angelov, P. P. (2023). Autonomous learning for fuzzy systems: a review. Artificial Intelligence Review, 56(8), 7549-7595. Doi: https://doi.org/10.1007/s10462-022-10355-6Suvattanadilok, M. (2020). Factors influencing consumer behaviours via web personalization and information content on social media. African Journal of Hospitality, Tourism and Leisure, 9(1), 1-17.10.1108/JHTT-09-2020-0221Ali, F., Terrah, A., Wu, C., Ali, L., & Wu, H. (2021). Antecedents and consequences of user engagement in smartphone travel apps. Journal of Hospitality and Tourism Technology, 12(2), 355-371. Doi: https://doi.org/10.1108/JHTT-09-2020-022110.1177/00472875231187332Yang, X., Zhang, L., & Feng, Z. (2024). Personalized tourism recommendations and the E-tourism user experience. Journal of Travel Research, 63(5), 1183-1200. Doi: https://doi.org/10.1177/0047287523118733210.21608/ijhth.2017.30235Zaki, N., & Abuzied, N. (2017). Analyses of factors influencing travel consumers' satisfaction and loyalty as revealed by online communication platform: A case study of TripAdvisor. International Journal of Heritage, Tourism and Hospitality, 11(3 (Special Issue)), 290-326. Doi: https://doi.org/10.21608/ijhth.2017.3023510.1108/09604520710744326Cristobal, E., Flavian, C., & Guinaliu, M. (2007). Perceived e‐service quality (PeSQ) measurement validation and effects on consumer satisfaction and web site loyalty. Managing service quality: An international journal, 17(3), 317-340. Doi: https://doi.org/10.1108/09604520710744326Jiang, J., & Wang, L. (2017). Factors influencing the perceived value of mobile apps: The role of user interface design and user engagement. Information Systems Research, 28(4), 821-834. INFORMS.10.1111/j.1540-5915.2008.00192.xVenkatesh, V., & Bala, H. (2008). Technology acceptance model 3 and a research agenda on interventions. Decision Sciences, 39(2), 273-315. Wiley-Blackwell. Doi: https://doi.org/10.1111/j.1540-5915.2008.00192.x10.1509/jmkg.70.4.001Luo, X., & Bhattacharya, C. B. (2006). Corporate social responsibility, customer satisfaction, and market value. Journal of Marketing, 70(4), 1-18. American Marketing Association. Doi: https://doi.org/10.1509/jmkg.70.4.00110.1108/08876040710758559Eisingerich, A. B., & Bell, S. J. (2007). Maintaining customer relationships in high credence services. Journal of Services Marketing, 21(4), 253-262. Emerald Group Publishing. Doi: https://doi.org/10.1108/08876040710758559Cristobal, E., Flavián, C., & Guinalíu, M. (2024). Validating a scale to measure perceived e-service quality in online travel agencies. Journal of Business Research, 138, 123-135. Elsevier.Pappas, N., Pateli, A., Giannakos, M., & Chrissikopoulos, V. (2022). Understanding customer engagement with travel apps: The role of personality traits and perceived risk. International Journal of Information Management, 65, 102445. Elsevier.Ayeh, J. K., Au, N., & Law, R. (2023). A framework for understanding factors influencing e-service quality in mobile travel applications. Tourism Management, 95, 104674. Elsevier.Beldona, S., Badrinarayanan, V., & Thakur, R. (2023). The critical role of user interface design and customer support in the success of travel apps. Journal of Hospitality and Tourism Technology, 14(1), 92-107. Emerald Group Publishing.Farokhi, M., Vahid, M., Nilashi, M., & bin Ibrahim, O. (2016). A Multi-Criteria Recommender System for Tourism Using Fuzzy Approach. Journal of Soft Computing & Decision Support Systems, 3(4).10.21203/rs.3.rs-4357385/v1Tanwar R., Agarwal P. (2024). Assessing Travel Time Performance of Multimodal Transportation Systems Using Fuzzy-AHP: A Case Study of Bhopal City, PREPRINT (Version 1) available at Research Square. Doi: https://doi.org/10.21203/rs.3.rs-4357385/v110.1016/j.eswa.2023.122493Kumar, N., & Hanji, B. R. (2024). Aspect-based sentiment score and star rating prediction for travel destination using Multinomial Logistic Regression with fuzzy domain ontology algorithm. Expert Systems with Applications, 240, 122493. Doi: https://doi.org/10.1016/j.eswa.2023.12249310.1016/j.adhoc.2024.103529Jain, S., Jain, V. K., & Mishra, S. (2024). Fuzzy-AHP based optimal RSU deployment (Fuzzy-AHP-ORD) approach using road and traffic analysis in VANET. Ad Hoc Networks, 161, 103529. Doi: https://doi.org/10.1016/j.adhoc.2024.10352910.35940/ijitee.C9039.019320Widodo, A., Handoyo, S., Ariyanto, R., & Marji. (2020). The Data-Driven Fuzzy System with Fuzzy Subtractive Clustering for Time Series Modeling. In International Journal of Innovative Technology and Exploring Engineering (Vol. 9, Issue 3, pp. 3357-3362). Doi: https://doi.org/10.35940/ijitee.c9039.01932010.35940/ijeat.B4338.1213223Pathak, Dr. M., & Buragohain, Dr. M. (2023). Fuzzy System Approximation based Adaptive Sliding Mode Control for Nonlinear System. In International Journal of Engineering and Advanced Technology (Vol. 13, Issue 2, pp. 30-34). Doi: https://doi.org/10.35940/ijeat.b4338.121322310.35940/ijrte.C4163.118419K, S. (2019). Fuzzy Logic Based Raodv Routing Protocol. In International Journal of Recent Technology and Engineering (IJRTE) (Vol. 8, Issue 4, pp. 7919-7924). Doi: https://doi.org/10.35940/ijrte.c4163.11841910.35940/ijaent.G9582.0610623Sharma, P. (2023). A Fuzzy Approach to Educational Grading Systems "Fuzzy Logic Based Grade Card." In International Journal of Advanced Engineering and Nano Technology (Vol. 10, Issue 6, pp. 1-8). Doi: https://doi.org/10.35940/ijaent.g9582.061062310.54105/ijdcn.B5002.041221D, Dr. K. (2021). VANET: Framework, Challenges and Applications. In Indian Journal of Data Communication and Networking (Vol. 1, Issue 2, pp. 10-15). Doi: https://doi.org/10.54105/ijdcn.b5002.041221