The Nexus between Emotional Intelligence and Communication Apprehension amongst Millennial in Malaysia
Shideh Ziaee Boroujeni1, Mudiarasan Kuppusamy2
1Shideh Ziaee Boroujeni, Centre of Business Innovation & Digitisation, Faculty of Business Management, Asia Pacific University, Malaysia.
2Mudiarasan Kuppusamy, Centre of Business Innovation & Digitisation, Faculty of Business Management, Asia Pacific University, Malaysia.
Manuscript received on 06 February 2019 | Revised Manuscript received on 12 February 2019 | Manuscript Published on 19 February 2019 | PP: 354-358 | Volume-7 Issue-5S January 2019 | Retrieval Number: ES2167017519/19©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The two concepts of emotional intelligence (EI) and communication apprehension (CA) have been studied extensively in separate contexts and to some extent in connection with each other, but the components of EI have never been studied in relation to CA. This dissertation aims to illuminate whether EI and each of its four components (the skills of perceiving, using, understanding and managing emotions) are negatively related to CA. Past literature indicates that CA, a handicap that harms some people in the society, has a negative impact on personal, professional and academic success and that EI is a skill that can be mastered; hence, the most important contribution of this study is that CA can be overcome or alleviated. The underpinning theories of the research are Theory of Communication Apprehension, Theory of Multiple Intelligences, Social Intelligence Theory and Theory of Emotions. Data for this quantitative study has been collected from over 400 undergraduate university students via a survey containing tests on CA and EI and processed via SPSS. Findings from the research suggest there is an inverse relationship between EI and CA and all the five hypotheses are accepted. However, to ensure generalizability of the results so as to implement new educational policies on EI and CA awareness among Millennials, diverse populations, different locations and more variables need to be tested applying more specific sampling methods.
Keywords: Communication Apprehension, Emotional Intelligence, Millennials.
Scope of the Article: Swarm Intelligence