Information System for Performance Improvement of Small and Medium Scale Enterprises
R. Maheshprabhu1, M.S Hema2, G. Prema Arokia Mary3
1R. Maheshprabhu, Department of Mechanical Engineering, Aurora’s Scientific Technological and Research Academy, Hyderabad (Telangana), India.
2M.S Hema, Department of Computer Science and Engineering, Aurora’s Scientific Technological and Research Academy, Hyderabad (Telangana), India.
3G. Prema Arokia Mary, Department of Information Technology, Kumaraguru College of Technology, Coimbatore (Tamil Nadu), India.
Manuscript received on 17 December 2018 | Revised Manuscript received on 29 December 2018 | Manuscript Published on 24 January 2019 | PP: 407-411 | Volume-7 Issue-4S2 December 2018 | Retrieval Number: ES2094017518/19©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Indian small and medium scale enterprises (SMEs) have wide scope to improve the efficiency of operations by incorporating Information Technology (IT) tools. Applications of Information technologies in SMEs are comparatively less due to additional investment and low retention of skilled employees. This work is to develop a software tool for automating the process of documentation and report generation in quality management system. Proposed tool will perform ISO 9001:2008 documentation and generate reports. The generated reports will assist decision making for improving the overall performance of the ISO certified SMEs. The developed tool is implemented in a medium scale enterprise and the performance of quality management is compared. Proposed tool doesn’t require huge investment as it was developed using open source software. Majority of the departments witnessed 10% of performance improvement when compared to earlier scenario.
Keywords: Quality Management System, Small and Medium Scale Enterprise, IT Tool, Open Source Software, ISO9001:2008.
Scope of the Article: Community Information Systems