How to Optimize Service Quality of City Bus in Bandung City
Septiana Hariya
Septiana Hariyani, Department of Urban and Regional Planning, Engineering Faculty, Universitas Brawijaya, Malang, Indonesia.
Manuscript received on 13 December 2018 | Revised Manuscript received on 25 December 2018 | Manuscript Published on 24 January 2019 | PP: 61-64 | Volume-7 Issue-4S2 December 2018 | Retrieval Number: ES2088017519/19©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The rapid growth of the population affects the increase in the number of private vehicles, but the increase is not matched by the ability of public transport in providing good services related to security, safety, comfort, affordability, and equality. This study aims to evaluate the service performance of the city bus so that it could be seen improvements of the performance of urban bus service in Bandung. The method of analysis used in this research was Importance Performance Analysis (IPA). Based on the IPA performance of urban bus service still needs to be improved. There are several service attributes that become the main priority in improving the performance of the city bus service that is security, safety, comfort, affordability, and equality both for bus stop and bus.
Keywords: Sevice-Quality, City-Bus, IPA (Importance Performance Analysis).
Scope of the Article: Social Sciences