Data Analytics on Gratification of Airline Passenger with their Experience
H. M. Moyeenudin1, Shaik Javeed Parvez2, R. Anandan3, Bindu G.4
1H. M. Moyeenudin*. Assistant Professor, Department of Hotel and Catering Management, Vels Institute of Science Technology and Advanced Studies (VISTAS), Chennai, India.
2Shaik Javeed Parvez, Assistant Professor, Department of Computer Science Engineering, Vels Institute of Science Technology and Advanced Studies (VISTAS), Chennai, India.
3R. Anandan, Professor, Department of Computer Science Engineering, Vels Institute of Science Technology and Advanced Studies (VISTAS), Chennai, India.
4G. Bindu, Assistant Professor, Department of Computer Science Engineering, Vels Institute of Science Technology and Advanced Studies (VISTAS), Chennai, India.
Manuscript received on January 02, 2020. | Revised Manuscript received on January 15, 2020. | Manuscript published on January 30, 2020. | PP: 1999-2004| Volume-8 Issue-5, January 2020. | Retrieval Number: E6000018520/2020©BEIESP | DOI: 10.35940/ijrte.E6000.018520
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The flight catering has been witnessing a constant transformation based on their passenger’s preferences that made an effect of full scale patterns with a developing recipes and food service qualities. This food and beverage quality has become a highlight for domestic and international airlines carriers in competing with each other and keeps their prestige and prominence in the memories of their airline passengers, as the expanding desires of airline passengers for excellent service and a nutritional diet with a choice based menu on flight. There are numerous airline carriers has increased food and beverage quality and service to support and personalizing their passenger expectation, which incorporates both ground and on board experience to their passengers particularly from the perspective of holding fulfilled loyal airline passengers and to attract the future passengers. The aim of this analysis is to determine the experience of the airline passengers in regard with food served during their travel at airline based on the superiority of food provided by flight catering services and the quality of services above all their overall experience at airline.
Keywords: Flight Catering, Airline, Passenger Experience, Food Quality.
Scope of the Article: Data Analytic.