The Effect of B2B SERVQUAL on PMC Performance: The Mediating Role of Top Management Support in UAE Executive Council
Abdulla Hamad Saif Mohammed Alghfeli1, Gamal S. A. Khalifa2, Ali Ameen3, Abjit Ghosh4
1Abdulla Hamad Saif Mohammed Alghfeli, Faculty of Business and Accountancy, Lincoln University College (LUC), Selangor, Malaysia.
2Gamal S. A. Khalifa, Associate Professor, Department of Management, Human Resources Management, and Education, Fayoum University, Egypt.
3Ali Ameen, Associate Professor, Department of Computer Science, Lincoln University College, Malaysia.
4Abjit Ghosh, Faculty of Business and Accountancy, Lincoln University College (LUC), Selangor, Malaysia.
Manuscript received on November 22, 2019. | Revised Manuscript received on November 28, 2019. | Manuscript published on November 30, 2019. | PP: 2796-2802 | Volume-8 Issue-4, November 2019. | Retrieval Number: D8060118419/2019©BEIESP | DOI: 10.35940/ijrte.D8060.118419
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The purpose of the study is to examine the relationships between B2B SERVQUAL, top management support and project management consultant performance in United Arab Emirates executive council. This followed the quantitative research design as developed self-administrative questionnaire to collect data from UAE executive council staff. This study revealed the findings as follows: (1) B2B SERVQUAL significantly predicts PMC performance and top management support; (2) top management support significantly mediates between B2B SERVQUAL and PMC performance; (3) finally, top management support positive and significantly effects on PMC performance.
Keywords: B2B SERVQUAL; Top Management Support; PMC Performance.
Scope of the Article: Process and Workflow Management.