Addressing the Trust Factor in Mobile Payments through Enhanced Security Controls
Hemantkumar P. Bulsara1, Esha A. Pandya2
1Dr.Hemantkumar P. Bulsara, Applied Mathematics & Humanities Department, S.V.National Institute of Technology, Surat, India.
2Ms. Esha A. Pandya,S.R.Luthra Institute of Management, Surat, India.
Manuscript received on 05 August 2019. | Revised Manuscript received on 10 August 2019. | Manuscript published on 30 September 2019. | PP: 6769-6773 | Volume-8 Issue-3 September 2019 | Retrieval Number: C4799098319/19©BEIESP | DOI: 10.35940/ijrte.C4799.098319
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Trust plays a key role in the acceptance of a new payment system and is at the heart of any method of payment. Companies have been using mobile payments for over a decade. Because of the high uncertainty and security issues accompanying mobile payment, developing trust of users is critical to enable their adoption and use. Customers will use mobile payments as long as they have trust in this relatively new mode of payment together with dependence on its services and applications. In this context, recent studies indicate that trust in mobile payment systems (MPS) is not uniform among users despite the fast development of mobile technology and the new modes of payment. The aim of this paper is to provide a number of suggestions to assist developing greater trust in the mobile networks and provide customers with a secure and befitting experience that will influence mobile payment adoption in turn.
Index Terms: Mobile Payment, Trust, Security Issues, Mobile Payment Adoption
Scope of the Article: Routing, Switching and Addressing Techniques