Knowledge Management Performance Evaluation in Government Organization
Wahyu Sardjono1, Mohammad Savin2
1Wahyu Sardjono, Information Systems Management Department, BINUS Graduate Program – Master of Information Systems Management, Bina Nusantara University, Jakarta, Indonesia.
2Mohammad Savin, Information Systems Management Department, BINUS Graduate Program – Master of Information Systems Management, Bina Nusantara University, Jakarta, Indonesia.
Manuscript received on November 15, 2019. | Revised Manuscript received on November 23, 2019. | Manuscript published on November 30, 2019. | PP: 643-646 | Volume-8 Issue-4, November 2019. | Retrieval Number: C4119098319/2019©BEIESP | DOI: 10.35940/ijrte.C4119.118419
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The purpose of this paper is how to see the factors of knowledge management, customer relationship management, and employment programs that affect the realization of the Organization’s performance against. The methods used in the writing of this thesis is the analysis of the path and also by using the study library for searching for reference materials. The results of the analysis conducted States that there are influences from factors of knowledge management, customer relationship management, and an influential work program towards the realization of the Organization’s performance. The existence of this research, then obtained a model of organizational performance.
Keywords: Knowledge Management, Government Evaluation, Performance, Factor Analysis.
Scope of the Article: Information Ecology and Knowledge Management.