Research on Emotional Intelligence and its Impact on Organizational Commitment towards Women Employees Working in Bpo Companies in Chennai
M. Theboral Victoriya1, R. Angayarkanni2
1M. Theboral Victoriya, Ph.D, Research Scholar, Department of Commerce Science and Humanities, SRM Institute of Science and Technology, Kattankulathur (Tamil Nadu), India.
2Dr. R. Angayarkanni, Associate Professor & Research Supervisor, Department of Commerce Science and Humanities, SRM Institute of Science and Technology, Kattankulathur (Tamil Nadu), India.
Manuscript received on 11 October 2019 | Revised Manuscript received on 20 October 2019 | Manuscript Published on 02 November 2019 | PP: 737-742 | Volume-8 Issue-2S11 September 2019 | Retrieval Number: B11200982S1119/2019©BEIESP | DOI: 10.35940/ijrte.B1120.0982S1119
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Compared toward previous century, today’s world is experiencing advancement in varied fields. Due to this change several organization have came forward to sort out the challenges that rise at the initial level. Modern information technology except more innovation from the employees point of view and make them pressure free and highly productive in their workplace. This is more evident in BPO and IT sector which has to deal with complex challenges both in business and human behavior. This study aims at analyzing the relationship between employees with high Emotional Intelligence and its impacts on organizational commitment. The data had been collected from BPO employees and sample size is 150 women employees and statistical tools and convenient sampling method were used to analyze the study for inference. The study finally suggested some strategies to be followed in IT sector and recommend women employees to upgrade their work performance.
Keywords: Emotional Intelligence, Women Employees, BPO, Organizational Commitment etc.
Scope of the Article: Swarm Intelligence