Semantic Web Ontologies based Knowledge Management Framework for IT Service Management
Varsha Deb1, Vasudha Vashisht2, Nidhi Arora3
1Varsha Deb, Research Scholar, Amity University, Noida (U.P), India.
2Vasudha Vashisht, Associate Professor, Amity University, Noida (U.P), India.
3Nidhi Arora, GD Goenka University, Gurugram (Harayana), India.
Manuscript received on 05 August 2019 | Revised Manuscript received on 28 August 2019 | Manuscript Published on 05 September 2019 | PP: 512-517 | Volume-8 Issue-2S7 July 2019 | Retrieval Number: B10960782S719/2019©BEIESP | DOI: 10.35940/ijrte.B1096.0782S719
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Technology driven organisations are investing hugely in training and knowledge enrichment of their employees. This is due to the fact that knowledge is now considered as an asset by organisations. Additionally, with emerging technologies, organisations are also spending heavily in Information and Communication Technology (ICT) to enhance their internal operations and processes. Among the various internal processes, Knowledge Management is an area which has been there since many years but when it is about the application of latest technology and innovations for Knowledge Management practices, there are huge opportunities. This paper presents an analysis of various KM frameworks available for different domains and based on current state and limitation identified, it proposes a Semantic Web Ontology based Knowledge Management System for IT Service Industry.
Keywords: Knowledge Base, Knowledge Management System, Knowledge Reusability, Ontologies, OWL, Protégé, Semantic Web.
Scope of the Article: Patterns and Frameworks