Influence of Management Quality and Technology Developments on Islamic Banking Performance in UAE
Mansoor Mulla1, Ali Ameen2, Ibrahim Alrajawy3, Amiya Bhaumik4
1Mansoor Mulla, Lincoln University College, Selangor, Malaysia.
2Ali Ameen, Lincoln University College, Selangor, Malaysia.
3Ibrahim Alrajawy, Lincoln University College, Selangor, Malaysia.
4Amiya Bhaumik, Lincoln University College, Selangor, Malaysia.
Manuscript received on 18 September 2019 | Revised Manuscript received on 05 October 2019 | Manuscript Published on 11 October 2019 | PP: 297-303 | Volume-8 Issue-2S10 September 2019 | Retrieval Number: B10500982S1019/2019©BEIESP | DOI: 10.35940/ijrte.B1050.0982S1019
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: A country’s economic growth is said to be based on the finance sector and its performance, which is considered the most prominent factors in boosting an economy. Also, the economic stability and growth greatly depends on the stability and performance of its finance and banking sector. The study aims at examining the effect of quality management and development of technology in determining Islamic banking performance in the context of UAE. The process of evaluation was carried out using questionnaire survey data obtained from 158 valid responses from Customer Service Offers, Bank Managers, Front Line Officers, and Assistant Manager in the Islamic banks in the UAE. Structural Equation Modelling (SEM) was done using PLS3.0 software for determining the importance levels of associations within the tested factors. The goodness of fit of the proposed model showed 41% of variance in the Islamic banking performance. The multivariate analysis revealed that quality management has an impact on the Islamic banking performance as compared to technology development, which offers insights into the strategies of Islamic banking sector.
Keywords: Management Quality; Technology Developments; Islamic Banking; Performance; UAE.
Scope of the Article: Social Sciences