Construction Claims Management System Features and Requirements
Ahmed EL-Ghrory1, Nor Hayati Bin Tahir2, Norain Binti Ismail3
1Ahmed EL-Ghrory, Faculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Malaysia.
2Md. Nor Hayati Bin Tahir, Faculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Malaysia.
3Norain Binti Ismail, Faculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Malaysia.
Manuscript received on 17 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 871-874 | Volume-8 Issue-1C2 May 2019 | Retrieval Number: A11490581C219/2019©BEIESP
Open Access | Editorial and Publishing Policies | Cite | Mendeley | Indexing and Abstracting
© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This study endeavors to reveal a lot of insight into the claim management (CM) in the construction industry projects. This paper provides an inclusive overview of the existing literature on construction CM. The objective of this paper is to provide the features and requirements for construction claims management system (CMS) to facilitate contractor claim submission by creating an “as complete as possible” history of a claim from its initiation to the settlement, which is supplemented by the relevant substantiating documents from different involved parties and in line with contract clauses requirements. The qualitative methodology has been selected for this paper as the topic requires a collection of sensitive information from experienced professional. A study conducted from 43 expertise in Malaysia and UAE in CM field working at contractor firm’s category A in both of building and infrastructure projects. Feedback of this study confirmed that the most important feature for CMS was Tracking Claim Status 99.5%, the second was Supporting all types of document 96.3%, the third was Categorize Claim Documentation 93.0%, the fourth was Centralized Database 91.4%, and the lowest was Provide Templates for letters and reports 64.3%. Finally, the expert program facilitates dispute resolution by using alternative dispute resolution methods instead of going directly to arbitration or litigation.
Keywords: Claim Management, Contractor, Construction, Document Control, Information Technology.
Scope of the Article: Construction Engineering