Efficient Implementation of Refund Process in Online Shopping Industry Internal Tool-OMS
Niranjanamurthy M1, Bhawna Nigam2, Niveditha N.M3, Naresh E4
1Dr. Niranjanamurthy M Assistant Professor, Department of Computer Applications, M S Ramaiah Institute of Technology, Bangalore- 560054, (Karnataka), India.
2Dr. Bhawna Nigam, Assistant Professor, Department of Information Technology, Institute of Engineering & Technology, Devi Ahilya University, Indore, (M.P), India.
3Niveditha N.M , Assistant Professor, Department of Computer Science and Engineering, BGS Institute of Technology, Mandya, (Karnataka), India.
4Naresh E, Assistant Professor, Department of Information Science and Engineering, M S Ramaiah Institute of Technology, Bangalore- 560054, (Karnataka), India.
Manuscript received on 23 March 2019 | Revised Manuscript received on 30 March 2019 | Manuscript published on 30 March 2019 | PP: 1938-1946 | Volume-7 Issue-6, March 2019 | Retrieval Number: F2671037619/19©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Online shopping is one of the most top domain industries. It refers to buying and selling goods through internet. The purpose of this research work is to recommend Electronic Commerce domain industry to integrate and implement functionality in existing Order Management System (OMS) model. For increasing sales, revenue and Customer interest on particular store this research work proposing Efficient implementation of Refund process of online shopping Industry in Internal Tool under Order Management System (OMS). The amount of currency that is given back to customer, especially, since customer is not happy with a product or service that you have purchased. Proposed Refund process contains three phases they are: Process a refund, Authorize a refund, Edit a Refund. Process a Refund option enables you to process a refund request. Authorize a Refund option enables you to authorize a refund. Edit a Refund option enables you to edit a refund. Using this Refund functionality options industry people can do refund process very effectively.
Keywords: E-Commerce, Order Management System, Edit a Refund, Process a refund, Authorize a refund
Scope of the Article: E-governance, E-Commerce, E-business, E-Learning.