Exploring the Impact of Communication on Employee Performance
Ong Choon Hee1, Delanie Ang Hui Qin2, Tan Owee Kowang3, Maizaitulaidawati Md Husin4, Lim Lee Ping5
1Ong Choon Hee, Azman Hashim International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
2Delanie Ang Hui Qin, Azman Hashim International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
3Tan Owee Kowang, Azman Hashim International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
4Maizailtulaidawati Md Husin, Azman Hashim International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
5Lim Lee Ping, Azman Hashim International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
Manuscript received on 24 November 2019 | Revised Manuscript received on 04 December 2019 | Manuscript Published on 10 December 2019 | PP: 654-658 | Volume-8 Issue-3S2 October 2019 | Retrieval Number: C12131083S219/2019©BEIESP | DOI: 10.35940/ijrte.C1213.1083S219
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This study aims to examine types of communication such as horizontal communication, downward communication and upward communication that impact employee performance in a property development company in Malaysia. Survey questionnaire approach was applied to collect data in this study. A total of 120 respondents participated in this research. The results indicated that downward communication (DC) and horizontal communication (HC) have significant positive impacts towards employee performance. The research finding is able to provide insights and important information to the property development firms to better understand the importance of communication among employees in enhancing employee performance. For this to happen, management may focus on the development of soft skills to increase the ability to express and communicate among the employees. Management should organize more activities such as inter-departmental meetings to create quality bonding among superiors and subordinates. Proper training and development plan should be established to realize effective communication in the organization.
Keywords: Downward Communication, Employee Performance, Horizontal Communication, Upward Communication.
Scope of the Article: 6G Communication