Problem Faced by Customers While using Internet Banking, With Special Reference to SBI
M. P. Santhiya1, R. Radhika2
1M. P. Santhiya, Department of MBA, Noorul Islam Centre for Higher Education, Kumaracoil, Kanyakumari (Tamil Nadu), India.
2R. Radhika, Department of MBA, Noorul Islam Centre for Higher Education, Kumaracoil, Thuckalay, (Tamil Nadu), India.
Manuscript received on 19 November 2019 | Revised Manuscript received on 04 December 2019 | Manuscript Published on 10 December 2019 | PP: 308-311 | Volume-8 Issue-3S2 October 2019 | Retrieval Number: C10601083S219/2019©BEIESP | DOI: 10.35940/ijrte.C1060.1083S219
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Information Technology plays an important role in the banking sectors. Information Technology is required as a major factor to perform the banking operations more effectively and accurately . Customers are in hard settings in today’s technological world. Therefore banks have to strategically pioneer things to retain their customers. Bank have expanded their services both in Brick and Mortar and also through internet. The services offered by banking sector through internet have entirely changed the life style of the customers. The services offered through internet is termed as Internet Banking. The raising trends of Internet banking raises important issues in the area of consumers banking behaviors and decisions. The purpose of this paper is to highlight the concept of Internet banking and what are the problems faced by the sbi customers in the adoption of Internet banking technology.
Keywords: Internet Banking, Types, Problems in usage of Internet Banking.
Scope of the Article: e-governance, e-Commerce, e-business, e-Learning