Research on Trust Model in Online Information of Smart Government
Massila Kamalrudin1, Hamdan Hasan Mohammad Thaiban2, Safiah Sidek3, Halimaton Hakimi4
1Massila Kamalrudin, Faculty of Information and Communication Technology, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia.
2Hamdan Hasan Mohammad Thaiban, Abu Dhabi Police Department, Abu Dhabi, United Arab Emirates.
3Safiah Sidek, Institute Technology Management and Entrepreneurship, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia.
4Halimaton Hakimi, Faculty of Information and Communication Technology, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia.
Manuscript received on 12 October 2019 | Revised Manuscript received on 21 October 2019 | Manuscript Published on 02 November 2019 | PP: 762-767 | Volume-8 Issue-2S11 September 2019 | Retrieval Number: B11240982S1119/2019©BEIESP | DOI: 10.35940/ijrte.B1124.0982S1119
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Online data has acquired significant management importance and has a high value-creating potential for public services. A important problem here is how public entities can adapt their traditional structures and processes to the creative field of internet data to create government trust. On top of that, trust has become the main concern as it involves in creating public trust by using online information in smart government. This study aims to determine the factor of trust in using online information and the related work on trust model in online information. To do this, we have conducted systematic literature review to identify the factors that influence trust in using online information in smart governments and to compare the existing trust models in online information.
Keywords: Trust Model, Online Information, Smart Government.
Scope of the Article: Smart Learning Methods and Environments