Examining the Accessibility, Support, Benefits of Training in Road and Transport Authority: the Case of Service Quality in UAE
Hamdan Almatrushi1, Mohammed Nusari2, Ali Ameen3, Amiya Bhaumik4
1Hamdan Almatrushi, Faculty of Business and Accountancy, Lincoln University College, Selangor, Malaysia.
2Mohammed Nusari, Faculty of Business and Accountancy, Lincoln University College, Selangor, Malaysia.
3Ali Ameen, Faculty of Business and Accountancy, Lincoln University College, Selangor, Malaysia.
4Amiya Bhaumik, Faculty of Business and Accountancy, Lincoln University College, Selangor, Malaysia.
Manuscript received on 21 September 2019 | Revised Manuscript received on 06 October 2019 | Manuscript Published on 11 October 2019 | PP: 898-909 | Volume-8 Issue-2S10 September 2019 | Retrieval Number: B11180982S1019/2019©BEIESP | DOI: 10.35940/ijrte.B1118.0982S1019
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This study investigates the relationships between three training dimensions and affective organizational commitments, as well as service quality within UAE public sectors. In the current study, the relation between the access, support, and benefits of training are assessed by implementing affective organizational commitment as their mediating . The study was conducted using survey research design with 540 participants of UAE licenced units. Analysis of the confirmatory parameters were conducted to demonstrate the quality services of the three licenced units of the training scales and hypothesis testing were conducted. The study findings showed that all the dimensions of the training directly and indirectly positively affected service quality of UAE public sectors. In addition to that, the three-training dimension have also a positive effect on affective organizational commitments. Further affective organizational commitment positively affected service quality.
Keywords: Access, Support, And Benefits of Training, Affective Organizational Commitment, Service Quality, Public Sectors, UAE.
Scope of the Article: Routing and Transport Protocols