Employee Engagement – Making Internal Customer Happier
I. Yabesh Abraham Durairaj1, T. Thiruvenkadam2, Mu. Subrahmanian3
1I. Yabesh Abraham Durairaj, Department of Management Studies, Panimalar Engineering College, Chennai (Tamil Nadu), India.
2Dr. T. Thiruvenkadam, SSN School of Management, Chennai (Tamil Nadu), India.
3Dr. Mu. Subrahmanian, Faculty of Business Studies, Arab Open University, Muscat, Sultanate of Oman.
Manuscript received on 04 July 2019 | Revised Manuscript received on 14 August 2019 | Manuscript Published on 27 August 2019 | PP: 354-357 | Volume-8 Issue-2S4 July 2019 | Retrieval Number: B10680782S419/2019©BEIESP | DOI: 10.35940/ijrte.B1068.0782S419
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This paper empirically analysed Employee Engagement in the NBFC’s located in the Districts of Chennai, Kancheepuram and Thiruvallur of Tamilnadu, India, by considering the three dimensions such as, Vigor, Absorption and Dedication. The respondents for the study were 321 employees employed with different NBFC’s located in the Districts of Chennai, Kancheepuram and Thiruvallur of Tamilnadu, India. The result of the study showed that there are more respondents with High level of Employee Engagement and in the Dimensions of Employee Engagement, more respondents have Low level of Vigor; and Moderate level of Dedication and Absorption.
Keywords: Employee Engagement, Gender, and NBFC’s.
Scope of the Article: Social Sciences