Transformational Leadership Style towards the Quality of Service in Forwarding Activity
Nur Syafiqah A. Rahim1, Muhammad Afiq Zahir2, Wan Najat Wan Azman3, Mohammed Ayyub4, Muhammad Imran Qureshi5
1A.Rahim N.S, Malaysian Institute of Industrial Technology, Universiti Kuala Lumpur, Malaysia.
2Najat W, Malaysian Institute of Industrial Technology, Universiti Kuala Lumpur, Malaysia.
3A. Rahim N.R, Universiti Teknologi Malaysia.
4Mohammed Ayyub, Universiti Teknologi Malaysia.
4Saidi M.I, Universiti Teknologi Malaysia.
6Qureshi M. I, Faculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka.
Manuscript received on 28 April 2019 | Revised Manuscript received on 10 May 2019 | Manuscript Published on 17 May 2019 | PP: 411-414 | Volume-8 Issue-1S May 2019 | Retrieval Number: A10590581S19/2019©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This research focuses on the leadership styles of top management towards the quality of services in forwarding activity in one of private sector company at Malaysia. Top management plays an important role in variety of leadership style. Leadership style highlighted clearly can boost the motivation of the employees in many aspects. So that the company able to perform better as they have motivated employees which striving towards achieving the desired goals. It is definitely that good manager might bring good employees. This research is focus on transformational leadership styles towards the quality of services in forwarding activity. This research will be held in one of private sector company at Malaysia.
Keywords: Transformational Leadership, Forwarding Activity, Quality Services.
Scope of the Article: Software & System Quality of Service