Assessment of Residents’ Satisfaction on Building Maintenance in Public Low-Cost Housing
Sheelah Sivanathan1, Nur Hafizah Juhari2, Nurhayati Khair3, Puvaneswary Thanaraju4, Amalina Azmi5, Puteri Ameera Mentaza Khan6
1Sheelah Sivanathan, Department of Building and Property Management, Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman, Malaysia.
2Nur hafizah Juhari, Department of Building and Property Management, Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman, Malaysia.
3Nurhayati Khair, Department of Building and Property Management, Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman, Malaysia.
4Puvaneswary Thanaraju, Department of Building and Property Management, Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman, Malaysia.
5Amalina Azmi, Department of Building and Property Management, Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman, Malaysia.
6Puteri Ameera Mentaza Khan, Department of Building and Property Management, Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman, Malaysia.
Manuscript received on 25 April 2019 | Revised Manuscript received on 08 May 2019 | Manuscript Published on 17 May 2019 | PP: 260-265 | Volume-8 Issue-1S May 2019 | Retrieval Number: A10390581S19/2019©BEIESP
Open Access | Editorial and Publishing Policies | Cite | Mendeley | Indexing and Abstracting
© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This study accessed the residents’ satisfaction on the building maintenance in public low-cost housing in Penang, Malaysia. Through the study, it determined the level of satisfaction of the residents in the public low-cost building by identified several factors which included building services factors, physical and environment factors and building maintenance management factors. It was based on a questionnaire survey conducted in Rifle Range Flats and Kampung Melayu Flats. Data were collected from 100 respondents and analysed using habitability index. Findings from the study indicate that the residents are more dissatisfied with the building maintenance management followed by the building services and physical and environment in the public low-cost housing. From the habitability index analysis, it was found that all the independent variables are fall under negative region which is less than 60%. The lowest the Habitability Index (HI), the more the dissatisfaction of the residents on the maintenance in the public low-cost housing. The habitability index for building service, physical and environment and also building maintenance management are (HI=54.7), (HI=54.7) and (HI=44.8) respectively. The study suggests that residents’ satisfaction can be enhanced through proper selection in the workforce on the maintenance works in public low-cost housing.
Keywords: Public Low-cost Housing, Building Maintenance, Habitality Index.
Scope of the Article: Building Energy