Fuzzy Logic with Engineering Application of Housing Construction Licensing Service Quality
Cuong Phu Pham1, Phong Thanh Nguyen2, Khoa Dang Vo3, Phuong Thanh Phan4, Vy Dang Bich Huynh5, Quyen Le Hoang Thuy To Nguyen6
1Cuong Phu Pham, Faculty of Transport and Economics, University of Transport and Communications Campus in Ho Chi Minh City, Le Van Viet Street, Tang Nhon Phu-A Ward, Ho Chi Minh City, Vietnam.
2Phong Thanh Nguyen, Department of Project Management, Ho Chi Minh City Open University (HCMCOU), Ho Chi Minh City, Vietnam.
3Khoa Dang Vo, Department of Project Management, Ho Chi Minh City Open University (HCMCOU), Ho Chi Minh City, Vietnam.
4Phuong Thanh Phan, Department of Project Management, Ho Chi Minh City Open University (HCMCOU), Ho Chi Minh City, Vietnam.
5Vy Dang Bich Huynh, Ho Chi Minh City Open University (HCMCOU), Ho Chi Minh City, Vietnam.
6Quyen Le Hoang Thuy To Nguyen, Ho Chi Minh City Open University (HCMCOU), Ho Chi Minh City, Vietnam.
Manuscript received on 27 May 2019 | Revised Manuscript received on 14 June 2019 | Manuscript Published on 26 June 2019 | PP: 361-365 | Volume-8 Issue-1S5 June 2019 | Retrieval Number: A00630681S519/2019©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Public administrative reforms in state agencies should be given foremost attention by developing countries in the context of international economic integration and competitiveness improvement. The impacts of public service administration reform are most clearly seen in the transactions between customers (people, enterprises and society) and state administrative agencies, which are increasingly inclined toward simplification and most effectively satisfying customers, thereby grounding and driving the national socio-economic development. Housing construction licensing service, among others, has become a common public administration service as a result of the increasing population and rapid urbanization that entail growing demand for housing construction permits. This paper presents key factors affecting customer satisfaction with the quality of housing construction licensing service. Research findings will aid state agencies to address the most important influencer of service quality from the customer’s point of view, thereby identifying the causes and proposing solutions toward higher customer satisfaction and bolstering the prestige of public service units in districts of Ho Chi Minh City and Vietnam as a whole.
Keywords: Housing Construction, Licensing Service, Customer Satisfaction, Fuzzy Analytic Hierarchy Process.
Scope of the Article: Fuzzy Logic