F7371038620

The External Value Creation Factors in Indonesian Fintech E-Wallet Based on Customer Perspective
Sfenrianto¹, Ilham Al Fajri², Radityo Bismoko³, Yonathan Gunawan^4
1Sfenrianto, Information Systems Management Department, BINUS Graduate Program-Master of Information Systems Management, Bina Nusantara University, Jakarta, Indonesia, Jakarta, Indonesia.
²Ilham Al Fajri, Information Systems Management Department, BINUS Graduate Program-Master of Information Systems Management, Bina Nusantara University, Jakarta, Indonesia, Jakarta, Indonesia.
³Radityo Bismoko*, Information Systems Management Department, BINUS Graduate Program-Master of Information Systems Management, Bina Nusantara University, Jakarta, Indonesia, Jakarta, Indonesia.
⁴Yonathan Gunawan, Information Systems Management Department, BINUS Graduate Program-Master of Information Systems Management, Bina Nusantara University, Jakarta, Indonesia, Jakarta, Indonesia.
Manuscript received on February 02, 2020. | Revised Manuscript received on February 10, 2020. | Manuscript published on March 30, 2020. | PP: 829-834 | Volume-8 Issue-6, March 2020. | Retrieval Number: F7371038620/2020©BEIESP | DOI: 10.35940/ijrte.F7371.038620
Open Access | Ethics and Policies | Cite | Mendeley
© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

Abstract: Value Creation is very important in today’s digital era, especially in adoption of E-wallet among millennials, of course, this development is very interesting because with the existence of value creation, it can increase the value of a fintech company from the customer’s perspective. This study aims to find out what external factors can influence the development of fintech e-wallet in Indonesia. For a research, the methodology used is really important to define a good result. Questionnaires are an important tool in collecting data in this study to collect data from fintech e-wallet users. Literature review is used as a means of supporting theories or hypotheses put forward in this study. Related external factors to be discussed: government policy and legal, financial and capital investment, physical environment, and telecommunication infrastructure. Therefore, this research is intended to find out what external value creation factors that can help fintech e-wallet company to define what strategies that suitable with its culture, and also can increase the potential use of fintech e-wallets in Indonesia so that the fintech e-wallet climate can continue to compete and survive with uncertain economic conditions in the era recently.
Keywords: E-learning, learning habits, user satisfaction, user loyalty, ease of user interface, e-learning usability.
Scope of the Article: E-Governance, E-Commerce, E-Business, E-Learning