Volunteer Management System for Disaster Management
Noor Afiza Mat Razali1, Nurjannatul Jannah Aqilah Md Saad2, Hasmeda Erna Che Hamid3, Muhammad Ramzul Abu Bakar4, Khairul Khalil Ishak5, Nor Asiakin Hasbullah6, Norulzahrah Mohd Zainudin7, Suzaimah Ramli8, Norshahriah Wahab9
1Noor Afiza Mat Razali, Defence Science and Technology Faculty, National Defence University of Malaysia, Kuala Lumpur, Malaysia.
2Nurjannatul Jannah Aqilah Md Saad, Defence Science and Technology Faculty, National Defence University of Malaysia, Kuala Lumpur, Malaysia.
3Hasmeda Erna Che Hamid, Defence Science and Technology Faculty, National Defence University of Malaysia, Kuala Lumpur, Malaysia.
4Muhammad Ramzul Abu Bakar, Defence Science and Technology Faculty, National Defence University of Malaysia, Kuala Lumpur, Malaysia.
5Khairul Khalil Ishak, Center of Cyber Security and Big Data, Management and Science University, Selangor, Malaysia.
6Nor Asiakin Hasbullah, Defence Science and Technology Faculty, National Defence University of Malaysia, Kuala Lumpur, Malaysia.
7Norulzahrah Mohd Zainudin, Defence Science and Technology Faculty, National Defence University of Malaysia, Kuala Lumpur, Malaysia.
8Suzaimah Ramli, Defence Science and Technology Faculty, National Defence University of Malaysia, Kuala Lumpur, Malaysia.
9Norshahriah Wahab, Defence Science and Technology Faculty, National Defence University of Malaysia, Kuala Lumpur, Malaysia.
Manuscript received on 15 February 2019 | Revised Manuscript received on 06 March 2019 | Manuscript Published on 08 June 2019 | PP: 569-576 | Volume-7 Issue-5S4, February 2019 | Retrieval Number: E11200275S419/19©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Based on the National Security Council (NSC) Directive No. 20 that concern in coordinating responsible agencies and committee, the Malaysian government have established a disaster management coordination and preparedness agency. During disaster relief and operation, volunteer involvement also can be an important part of disaster relief. Researchers are proposing the usage of the systematic volunteer management system (VMS) to manage volunteer activities on the scene by optimizing volunteer involvement. This study provides an overview of VMS and its challenges, focusing on the process of volunteers’ recruitment and management of volunteers’ personal information that needed to be handled according to the information security concept which is privacy, security, accessibility and control of that information. This paper proposes VMS design for Malaysia and reviews security apprehension which also includes concern on trust issues that may arise between government coordination agencies and the volunteers in managing sensitive information either from government agencies or volunteers side. The proposed VMS include the concept of trust and the implementation of security by design concept at the development phase.
Keywords: Disaster Management, Information Security, Volunteer Management System.
Scope of the Article: Disaster Management