The Relationship between Emotional Intelligence and Affective Commitment: An Examination of Police Officers
Rogis Baker1, Amar Hisham Jaaffar2, Hasimi Sallehuddin3, Mohamed Ayyub Hassan4, Rosmah Mohamed5
1Rogis Baker, Faculty of Defence Studies & Management, Universiti Pertahanan Nasional Malaysia, Sungai Besi, Kuala Lumpur Malaysia.
2Amar Hisham Jaaffar, College of Business Management & Accounting, Universiti Tenaga Nasional, Muadzam Shah, Pahang, Malaysia.
3Hasimi Sallehuddin, Faculty of Information Science & Technology, Universiti Kebangsaan Malaysia, Bangi, Selangor, Malaysia.
4Mohamed Ayyub Hassan, Faculty of Social Sciences and Humanities, Universiti Teknologi Malaysia, Skudai, Johor, Malaysia.
5Rosmah Mohamed, Faculty of Economics and Management, Universiti Putra Malaysia, Serdang, Seri Kembangan, Selangor, Malaysia.
Manuscript received on 17 October 2019 | Revised Manuscript received on 23 October 2019 | Manuscript Published on 02 November 2019 | PP: 658-665 | Volume-8 Issue-2S9 September 2019 | Retrieval Number: B11380982S919/2019©BEIESP | DOI: 10.35940/ijrte.B1138.0982S919
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This paper examines the four dimensions of emotional intelligence: self-emotional appraisal (SEA), other’s emotional appraisal (OEA), use of emotions (UOE) and regulation of emotions (ROE) in predicting effective commitment. The sample used for this study consisted of 372 police officers selected from five contingents: Kuala Lumpur, Selangor, Johor, Sabah and Sarawak. Testing our hypotheses in the field, we found strong evidence that the four dimensions of emotional intelligence: SEA, OEA, UOE and ROE enhance affective commitment. Additionally, the study provides evidence for the government to improve service quality and commitment to the police force.
Keywords: Emotional Intelligence; Affective Commitment; Police Officer.
Scope of the Article: Swarm Intelligence