The Knowledge Management Maturity Model for Indonesian Hospital
Yohannes Kurniawan1, Fredy Jingga2, Natalia Limantara3
1Yohannes Kurniawan, Information Systems Department, School of Information Systems, Bina Nusantara University, Jakarta, Indonesia, 11480.
2Fredy Jingga, Information Systems Department, School of School of Information Systems, Bina Nusantara University, Jakarta, Indonesia, 11480.
3Natalia Limantara, Information Systems Department, School of Information Systems, Bina Nusantara University, Jakarta, Indonesia, 11480.
Manuscript received on 17 August 2019. | Revised Manuscript received on 20 August 2019. | Manuscript published on 30 September 2019. | PP: 6391-6400 | Volume-8 Issue-3 September 2019 | Retrieval Number: C5604098319/2019©BEIESP | DOI: 10.35940/ijrte.C5604.098319
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The hospital is a primary health care institution in a country, so the hospital must be able to offer optimum performance services for every citizen. In this study, efforts will be made to improve the performance of hospital services through an implementation method for knowledge management system that is of course adapted to current hospital conditions, so the authors propose the Knowledge Management Maturity Model to determine which strategies are appropriate for hospital use based on their maturity level. The author collects data from 33 hospitals to verify this model, where the collected quantitative data has been verified (validity and reliability test). The results of this study are a framework for identifying knowledge management maturity for hospitals and also strategic recommendations for improving the performance of hospital services.
Keywords: Knowledge Management Capability, System, Framework, Maturity Model.
Scope of the Article: Information Ecology and Knowledge Management