IT Effect Assessment for Non-profit Organization
Svetlana E. Vecherskaya
Svetlana E. Vecherskaya*, Institute of information systems and engineering computer technologies, Russian New University (RosNOU), Moscow, Russia.
Manuscript received on November 15, 2019. | Revised Manuscript received on November 28, 2019. | Manuscript published on 30 November, 2019. | PP: 8854-8858 | Volume-8 Issue-4, November 2019. | Retrieval Number: D9479118419/2019©BEIESP | DOI: 10.35940/ijrte.D9479.118419
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The article is devoted to assessing the effect of the implementation of information technologies in non-profit organizations. The purpose of the assessment is to evaluate the effect of IT implementation and its impact on key performance indicators of an organization. The indicators characterizing the results of the organization’s activities in accordance with the State Assignment and the results of commercial activities were used as the key performance indicators. For federal state budget NPOs, it has been shown that a positive IT effect for auxiliary business processes does not directly ensure positive performance indicators for the core business processes. Hidden effects of the use of IT were assessed by changes of the indicators of the core business processes. Performance indicators characterizing the results of commercial activities may demonstrate a negative effect. Understanding the specifics of non-profit organizations, as well as metrics and performance parameters characterizing the effectiveness of such organizations, is important to ensure a correct approach to the digitalization of business processes and their performance management.
Keywords: Efficiency, IT-Effect, Non-Profit Organization, Performance Indicators.
Scope of the Article: Measurement & Performance Analysis.