Business Process Reengineering in a Volatility, Uncertainty, Complexity, Ambiguity, and Disruptive (VUCAD) Landscape
Felicisima V. Rafael1, Learando E. Rafael2, Grace B. Villaruz3, Venus P. Cuyugan4
1Felicisima V. Rafael*, College of Business and Financial Science, University of Makati, Philippines.
2Learando E. Rafael, College of Business and Financial Science, University of Makati, Philippines.
3Grace B. Villaruz, College of Business and Financial Science, University of Makati, Philippines.
4Venus P. Cuyugan, College of Business and Financial Science, University of Makati, Philippines.
Manuscript received on January 02, 2020. | Revised Manuscript received on January 15, 2020. | Manuscript published on January 30, 2020. | PP: 5376-5381 | Volume-8 Issue-5, January 2020. | Retrieval Number: E4561018520 /2020©BEIESP | DOI: 10.35940/ijrte.E4561.018520
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This paper presents a Business Process Reengineering in a Volatility, Uncertainty, Complexity, Ambiguity, and Disruptive (VUCAD) context in a telecommunication company in the Philippines. Telecommunication companies thrive to counter human resources related problems such as high attrition rates, expensive talent acquisition and management program in the telecom sector, access management and connectivity, and human resources productivity turn-over. In this age of Fourth Industrial Revolution (4IR) which heavily relies on the technology-driven operations, Business process re-engineering (BPR) has been seen to purport quantum leap and improvements in the organizational performance by looking and focusing the business process improvements in the technology roadmap design, analysis and design of process workflows, and business process within the confine of the organization. The researchers utilized a descriptive-evaluative research design using analytical tools SWOT and PEST. Based on the study, the telecom company should invest in integrating the emerging technologies in the operation, and that a Technology Roadmap was recommended. Further studies could be done using empirical analysis and other engineering techniques to solve recurring problems in telecommunication and other companies.
Keywords: Ambiguity, Business Process reengineering, complexity, disruptive environment, VUCAD environment.
Scope of the Article: Environmental Engineering